Purchase/Return/Exchange FAQ
Can I return my purchase?
Yes, you can return qualified purchases, minus the shipping charges, with 30 days of initial delivery.
Effective November 15th, 2024 through December 15th, 2024, our return and exchange policy extends to 45 days.
*Merchandise may be returned within 45 days in perfect, like-new condition. The 45-day return period spans from the day the product is received by the customer until the day the item is postmarked for return to the Painted Cowgirl Western Store.
What qualifies for a return?
Merchandise returned within 30 days in perfect, like-new condition. The 30 day return period spans from the day the product is received by customer until the day the item is postmarked for return to the Painted Cowgirl Western Store.
To be eligible for a return, products must be returned in the condition you received them and in the original box and/or packaging. Product(s) must have original tags and must not have been worn, laundered, or altered from its original condition. If you are returning boots or shoes that are in a box, they must be in a shipping box or wrapped to prevent damage to original box packaging. We reserve the right to refuse any return or exchanges that do not meet these requirements. If original footwear boxes are damaged a restocking fee up to 20% may occur.
*When trying on boots be sure to walk only on carpeted areas until you are sure that your boots fit correctly to avoid any scuffing on the soles. Boots scuffs or damage to the sole are non-returnable.
To be eligible for a return, products must be returned in the condition you received them and in the original box and/or packaging. Product(s) must have original tags and must not have been worn, laundered, or altered from its original condition. If you are returning boots or shoes that are in a box, they must be in a shipping box or wrapped to prevent damage to original box packaging. We reserve the right to refuse any return or exchanges that do not meet these requirements. If original footwear boxes are damaged a restocking fee up to 20% may occur.
*When trying on boots be sure to walk only on carpeted areas until you are sure that your boots fit correctly to avoid any scuffing on the soles. Boots scuffs or damage to the sole are non-returnable.
What does NOT qualify for a return?
 ¡ Undergarments
 ¡ Fragrances
 ¡ Clearance items
 ¡ Gift cards
 ¡ Hats that have been custom creased or stretched
 ¡ Boots and shoes that have been stretched
 ¡ Custom or Special Orders
 ¡ Fragrances
 ¡ Clearance items
 ¡ Gift cards
 ¡ Hats that have been custom creased or stretched
 ¡ Boots and shoes that have been stretched
 ¡ Custom or Special Orders
 How do I return my merchandise?
     1. Print and complete our Merchandise Return Form.
       Download form Here.
     2. You can choose your own carrier and ship it back to us or you can request a shipping label from us at our UPS discounted rate. You can contact us at orders@paintecowgirlwesternstore.com to request this label. We will email you a shipping label that you can print and affix to your return.Â
       Download form Here.
     2. You can choose your own carrier and ship it back to us or you can request a shipping label from us at our UPS discounted rate. You can contact us at orders@paintecowgirlwesternstore.com to request this label. We will email you a shipping label that you can print and affix to your return.Â
- Once your return is received and inspected, if approved your refund will be processed minus the amount of our shipping label (if you chose to use ours).
- Please allow 3 business days from the receipt of your return to be processed.
- You will receive a confirmation email once your return has been processed. Original shipping charges are not included in refunds.
- Once the return is processed, the original credit card/gift card will be automatically refunded. If you receive a confirmation email from us but have not received your funds, please check with your bank or credit card company this can vary based on your bankâs processing times.
Please do not send your purchase back to the manufacturer.
Please send all returns to:Â
Painted Cowgirl Western StoreÂ
Returns Department
40 Main Street Greenwich,
Ohio 44837
If you are shipping an item over $75, and not using our label we highly recommend a trackable shipping service or purchasing shipping insurance. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment. We are not responsible for items lost or damaged during a return shipping.
Can I exchange my purchase?
Yes, exchanges must meet the same requirements as a return. However, due to our quickly changing inventory, we can not always promise an exact exchange.
Effective November 15th, 2024 through December 15th, 2024, our return and exchange policy extends to 45 days.
*Merchandise may be returned within 45 days in perfect, like-new condition. The 45-day return period spans from the day the product is received by the customer until the day the item is postmarked for return to the Painted Cowgirl Western Store.
How do I exchange my merchandise?
    1. Print and complete our Merchandise Exchange Form. Download form Here.
    2. You can choose your own carrier and ship it back to us or You can request a shipping label from us at our UPS discounted rate. You can contact us at orders@paintedcowgirlwesternstore.com to request this label.
    2. You can choose your own carrier and ship it back to us or You can request a shipping label from us at our UPS discounted rate. You can contact us at orders@paintedcowgirlwesternstore.com to request this label.
- We will email you an invoice for the cost of shipping, once paid a shipping label will be emailed that you can print and affix to your return.
- Once your exchange is received and inspected, if approved your exchange will be sent back to you at no additional shipping charge.
- Please allow 3 business days from the receipt of your exchange to be processed.
- You will receive a confirmation email once your exchange has been processed.Â
I havenât received my shipment, what do I do?
All of our shipments include tracking with delivery confirmation. When your purchase ships you will receive an email with your tracking number. Painted Cowgirl is not liable for packages that are lost or stolen and will not refund these items. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.
Carrier Contact Numbers:
USPS: 1-800-275-8777
International USPS: 1-800-222-1811
UPS Contact Number:Â 1-800-742-5877Â
FedEX Contact Number: 1 (800) 463-3339
We are not responsible for delay in shipping due to the carrier or be held liable for USPS and UPS guarantees, if the item is not delivered in time, please contact the carrier directly. We will not refund additional shipping charges if they fail to meet their guaranteed shipping times.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to process our orders quickly, hence there is a very small time gap to cancel or change your order. IF you need to make any changes please call us immediately at (419) 752-3090 or if it is after hours orders@paintedcowgirlwesternstore.com. We will do our best to make changes, however we cannot guarantee that we will be able to do so. If our shipping staff contacts you regarding an incorrect address and a reply is not received within 24 hours, the order will be canceled and refunded.Â
Carrier Contact Numbers:
USPS: 1-800-275-8777
International USPS: 1-800-222-1811
UPS Contact Number:Â 1-800-742-5877Â
FedEX Contact Number: 1 (800) 463-3339
We are not responsible for delay in shipping due to the carrier or be held liable for USPS and UPS guarantees, if the item is not delivered in time, please contact the carrier directly. We will not refund additional shipping charges if they fail to meet their guaranteed shipping times.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to process our orders quickly, hence there is a very small time gap to cancel or change your order. IF you need to make any changes please call us immediately at (419) 752-3090 or if it is after hours orders@paintedcowgirlwesternstore.com. We will do our best to make changes, however we cannot guarantee that we will be able to do so. If our shipping staff contacts you regarding an incorrect address and a reply is not received within 24 hours, the order will be canceled and refunded.Â
I received Incorrect or Defective Products?
Missing or incorrect merchandise needs to be reported within 14 days of delivery or intended delivery so that we can accurately file a claim or rectify the issue. Painted Cowgirl will pay for shipping mistakes.
If you receive a defective item, please follow these steps:
   1. Take a picture of the defective or damaged area and email the images to orders@paintedcowgirlwesternstore.com,
include the tag in the image showing it is still attached.
   2. Indicate âDamagedâ or âDefectiveâ in the subject line.
   3. Include your first and last name that the order was placed under, the order number and the product name or number.
You will receive a response from our support team within 24 hours.
If you receive a defective item, please follow these steps:
   1. Take a picture of the defective or damaged area and email the images to orders@paintedcowgirlwesternstore.com,
include the tag in the image showing it is still attached.
   2. Indicate âDamagedâ or âDefectiveâ in the subject line.
   3. Include your first and last name that the order was placed under, the order number and the product name or number.
You will receive a response from our support team within 24 hours.
Additional Questions?
SEND US A MESSAGEPlease contact us at (419) 752-3090 or email us at orders@paintedcowgirlwesternstore.com and we will be happy to help!